FAQ

FREQUENTLY ASKED QUESTIONS

•WHERE'S MY PACKAGE?

Without an order number, your name, or any details, that will be hard to find! Please reach out via our contact page with all of the information it asks for and we'll see where it is!

 

•WHAT'S YOUR TURNAROUND TIME?
The estimated delivery time (EDT) is just an estimate, it’s not a guarantee.
Please allow 7-14 business days for your order to arrive. Orders to Mexico may vary because of customs processing times, EDT could be 20 to 30 business days. Many customers find that they receive their orders sooner than the estimated delivery time, but once our packages leave our facility, it is out of our control.

Please note that this is just an estimate.
Unforeseen circumstances and delays may occur with fulfillment or shipping which could result in your order being delivered later than expected.


•WILL I GET MY ORDER IN ONE SHIPPING?

No, not always. We ship orders out as they're fulfilled so your order can reach you as fast as possible. We may split an order into multiple shipments for the following reasons:

Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability.

Fulfillment location. We fulfill products in multiple locations, so if your order consists of products that have different fulfillment locations, we'll ship the products separately.

 

•I RECEIVED THE WRONG ITEM

Uh oh! Please send us an e-mail via our contact page, and include an image of the order you received so we can resolve the issue! All damaged/incorrect order cases must be started within seven (7) days of package arrival.

 

•WHEN WILL MY FAVORITE GRAPHIC TEE BE RESTOCKED?

We try to keep our store fully stocked at all times, however sometimes things sell out, or we remove old items to make way for new ideas!

When you see a shirt thats sold out on our site, you have the option to sign up for an e-mail alert when the inventory is restocked.

Another way to keep up with store restocks is to join our mailing list below!

 

•WHERE DOES YOUR MAGIC COME FROM?

Magic comes to life very very close to us as we proudly create all of our designs in our very own homes. We are also open to collaborate with other brands, so new and different designs can be achieved.

If you are interested in collaborating with us. Don't hesitate on contacting us as we would love to team up with you!, send us an email to: thewonderstudioco@gmail.com

 

 

•DO YOU HAVE A BRAND AMBASSADOR PROGRAM?

We sure do have it, and we just started it in May 2021! 

So as of right now we are currently not looking for new Brand Ambassadors as we continue to collaborate with our very first WONDERTEAM consisting of 8 very talented content creators.

However, as the shop grows, we would love to have this program grow too, so be on the lookout for future postings about it as we search for new members of our team that are on-brand with our demographic. 

If you're interested in collaborating together please email us at thewonderstudioco@gmail.com

 

•WHAT ARE YOUR SOCIAL MEDIA ACCOUNTS?

Welcome to our Wonderland FAM! We will be more than happy for you to join us at the following:

www.instagram.com/thewonderstudioco/

www.facebook.com/thewonderstudiocompany

TikTok: @thewonderstudioco

www.pinterest.com/thewonderstudioco

 

If you would like to share your magic mail don’t forget to share it using the hashtag #WonderlandStyle and tagging us @thewonderstudioco , as we would LOVE to brag about you on our profile.

 

As a small shop we rely on our customers to grow, so thank you so much for supporting us! We hope you are having a wonderful week, and we'll see you soon!